Yes we do! Clothing & footwear items may be placed on layby for four weeks, for other items, they may be placed on layby for 3 Months. A 20% deposit is required. To arrange a layby, please select the 'bankwire' option when making your order and write layby in the comments section. We will then set this up for you.
Sometimes we make mistakes, but we’ll put it right! We’ll replace the item or provide a full refund if we are unable to supply what you ordered. To receive your replacement or refund you must return the original item to Nurtured. We will arrange with you how best to return the item and we will process your refund or replacement within 2–3 days of receiving your item.
We mainly use images provided by our suppliers and often colour hues and tones will vary significantly between devices they are viewed on. If an exact colour match is essential, we recommend you physically view the item before ordering. Not having an exact colour match between image & product is not considered a fault.
If your item was damaged between leaving Nurtured and arriving at your delivery address, the Courier will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your replacement item(s) or a refund (if a replacement is unavailable) will be processed.
If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier web site, if the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with the Courier Company on your behalf.
All items will be sent with signature required, unless you advise either Nurtured or the Courier Company otherwise. Regrettably in this instance, neither Nurtured nor the Courier Company are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property.
We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to. Please note, all items are sold on a ‘return to Nurtured’ basis, and you will be responsible to arrange and pay for any freight or shipping costs to return items to Nurtured.
Nurtured is fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us.
We know that purchasing clothing & footwear on-line can be a bit challenging - what looks great in the picture simply may not suit your child and sizing can vary between brands (and even seasons!). So, for clothing & footwear we provide the following for returns/refunds etc:
Unfortunately for non clothing/footwear we’re unable to provide a refund if you chose the wrong size, changed your mind or no longer want the item you ordered. You can either contact us and we will exchange for something else or we will provide you with a store credit. This does not apply to sale, clearance, specially ordered items or furniture which are not returnable, sorry.
* We will not accept any returns without prior authorisation from us beforehand (RA Number). It is your responsibility and at your cost to arrange safe return of any item to us. Returned product must be unused, unlaundered, with tags attached and the packaging undamaged to be accepted. You will be charged any freight costs that we have incurred sending your original order (excluding exchanged non-sale footwear & clothing) and for rural delivery addresses, please note you will be also be charged the additional rural freight surcharge ($6.00).
You have 14 days from date of purchase to return items.
Unfortunately for Clearance items we do not accept returns, so please choose carefully.
In the event an incorrect product is pictured or a listed at an incorrect price due to typographical error or the product is no longer available, Nurtured will have the right to refuse or cancel, without liability, any orders placed for product that is no longer available or is listed at the incorrect price. Nurtured will have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Nurtured will immediately issue a credit to your credit card account in the amount of the incorrect price.
* Due to size or freight costs, some items may be excluded from free delivery to the South Island or other remote locations (e.g. rural delivery). In these cases, the customer will be contacted by Nurtured to arrange any additional applicable freight payments.
For customers in Australia we can send small items, such as clothing, shoes small toys or similar via NZ Post. Please note that Nurtured will not be liable for any missing, damaged or non-delivered items. Any applicable customs duties and/or taxes will be the responsibility of the Purchaser. Note that we cannot track international deliveries.