Returns & Exchanges

The item I received is not the item I ordered!

We’ll replace the item or provide a full refund.  To receive your replacement or refund you must return the original item to Nurtured.  You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

The item I ordered was damaged in transit

On delivery of your item from the Courier company you will be required to sign for the delivery and that it was ‘ received in good condition’, or similar’.  Should this be signed, then please note that the Courier Company will not accept any liability for any damage that may have occurred.  It is your responsibility and right to thoroughly check your delivery before accepting it.

If your item was damaged between leaving Nurtured and arriving at your delivery address, Fastway Couriers will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your replacement item(s) will be processed.

The item I ordered arrived faulty or didn’t work as intended

Please arrange with Nurtured to return the item for testing. If we confirm that the item was damaged before leaving Nurtured, or was faulty out of the box, your item will be repaired or replaced by Nurtured free of charge.

 The item I ordered did not arrive

If your item did not arrive the first thing to do is request a “track and trace” on your item from the Fastways web site, or alternatively you can call your local Fastways Courier depot Go to the Fastways web site.

If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with Fastways Couriers on your behalf.

All items will be sent with signature required, unless you advise either Nurtured or Fastways otherwise.   Regrettably in this instance, neither Nurtured nor Courier Post are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property.   

 I've changed my mind and no longer want the item I ordered

Unfortunately we’re unable to accept a return if you've simply changed your mind or no longer want the item – sorry.

 I've had my item for a while, but it no longer works as described

We will assist where possible with the repair or replacement of faulty items.  Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to.

Please note, that items are sold on a return to Nurtured basis, and you will be responsible to arrange and pay for any freight or shipping costs to return items to Nurtured.

Nurtured is fully committed to protecting your rights under the Consumer Guarantees Act.  If you have any questions please contact us.