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  • Goods will be shipped once payment has been validated.
  • As a security measure, we may contact you to process your Credit Card payments manually over the phone when we confirm your address and delivery details.
  • All goods in stock will be dispatched within 48 hours of receiving your order (excluding weekends and public holidays). Our target delivery times are:
    • North Island: Overnight
    • Rural North Island: 1-2 days
    • South Island: 2 days
    • Rural South Island 3-4 days
  • We will advise you if any of your chosen items need to be backordered, and advise you of expected delivery times. 
  • Items maybe shipped earlier depending on supply.
  • We will e-mail you the tracking code and the courier’s website for ease of tracking so you know exactly where your order is, once it has left our warehouse.
  • Please note we are not responsible for loss or damage to goods that are delivered to an incorrectly provided delivery address.
  • Cots, furniture and larger items may carry an additional courier cost, we will advise you of these costs before confirming despatch of your order.


New Zealand Delivery

  • Orders over $100.00 are generally freight free within NZ* (excluding Great Barrier Island, Waiheke Island, Chatham Islands & Stewart Island), we also reserve the right to change the free shipping and/or shipping price if you live in some other remote or isolated island or location. We will however contact you prior to delivery with the shipping costs to your location.
  • For orders under $100.00, delivery fees are $6.00.
  • Delivery of goods within New Zealand will generally be by Courier.

* Due to size or freight costs, some items may be excluded from free delivery to the South Island or other remote locations (e.g. rural delivery).  These items will have this specified in the product description and in these cases, the customer will be contacted by Nurtured to arrange any additional applicable freight payments.